Shipping policy

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation.

During peak periods (such as Eid or sale events), processing times may be slightly longer.

2. Shipping Locations

We currently ship Australia-wide.
International shipping may be offered in the future.

3. Shipping Rates

Shipping costs are calculated at checkout and displayed before payment is completed.

Any promotional shipping offers (such as free shipping) will be clearly stated on our website.

4. Estimated Delivery Time (Australia)

Estimated delivery times once dispatched:

  • Standard Shipping: 2-6 business days

  • Express Shipping (if available): 1–4 business days

Delivery times may vary depending on your location and courier service.

5. Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can monitor your delivery.

6. Delays

Kurta Shurtay is not responsible for delays caused by:

  • Courier services

  • Weather conditions

  • Public holidays

  • Events outside our control

If your order is significantly delayed, please contact us and we’ll assist where possible.

7. Incorrect Address

Please ensure your shipping address is correct at checkout.
Kurta Shurtay is not responsible for orders delivered to an incorrect address provided by the customer.

Additional shipping fees may apply for reshipment.

8. Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery with:

  • Your order number

  • Photos (if applicable)

We will assess the issue and work towards a resolution.

9. Contact Us

For any shipping-related questions, contact us at:
📧 ehab@kurtayshurtay.com.au